Delivery policy and fees

Important information about purchases on CMia360 CMia360 is a marketplace where different businesses sell their products. These businesses are called Stores within the platform. Each Store sets different delivery times and methods. Please review this information carefully on your purchase receipts. ATTENTION: If you order products from different Stores, they will be dispatched from different businesses and may therefore be delivered at different times. To see the available products, select the destination area you want to buy for. ATTENTION: Orders will only be delivered to the area selected at the time of purchase. Some products may be delivered on special dates. Contact us through the support chat on the site or the contact email in the footer to arrange the details. Delivery conditions When placing the order, the customer may specify a person, a delivery address and a phone contact. Our team may contact the customer and/or the recipient of each order to: notify about the order and confirm the address, verify payment information, monitor delivery and/or assess the quality of the service provided and the products received. ATTENTION: This service may be subject to the SMS and voice-call rates set by the recipient phone provider. At the time of delivery, the recipient must review together with the carrier that the products and quantities stated on the invoice match the goods received. If any of the products described in the order is not delivered, the recipient must note it on the invoice and sign for the rest of the order. ATTENTION: Once the delivery order is signed and accepted by the recipient, claims for missing products that were not noted on the delivery invoice will not be accepted. ATTENTION: If the recipient is not present at the time of delivery, the order may be delivered to neighbors, friends or other people, provided we receive approval from the customer or the recipient. Preferably we will request a copy or photo of the original recipient identification. Orders that contain errors in the delivery addresses and contacts may be temporarily held until the customer provides correct and sufficient information. If the information provided by the customer is incomplete or insufficient to deliver safely, the order may be cancelled and the money returned to the buyer. The recipient phone and/or email details entered by the customer may be used by the carrier or the CMia360 management team to arrange the delivery schedule and other service details. This service may be subject to the SMS and voice-call rates set by the recipient phone provider. For protection against fraud and/or improper use of credit cards, CMia360 reserves the right to delay the delivery of products and/or services until the authenticity of the purchase is verified and, where deemed appropriate, will look further into the origin of any transaction made on the site, in accordance with the internal regulations of the company. ATTENTION: Delivery times for shipments or for the services purchased begin from the approval of the order, once its authenticity has been verified. If you need to ask a question or leave a comment, you can contact us through the support chat on the site or the contact email shown in the footer.